Important links

The following links shall open up contents in other websites:

  • Each EU Member States is obliged to nominate a National Enforcement Body (NEB). The role of the NEB is to verify that air transport operators are treating all passengers in accordance with their rights. Passengers who believe they have not been treated correctly should contact the body in the country where the incident took place. You can download a list of the European National Enforcement Bodies from the European Commission’s website by clicking on the link below:
    List of National Enforcement Bodies

  • Regulation (EC) No 261/2004 specifies the rules on compensation and assistance to passengers in the event of denied boarding and of cancellation or long delay of flights. You can download a copy of this Regulation from the European Commission’s website by clicking the following link:
    Regulation (EC) 261/2004
     
  • Regulation (EC) No 1107/2006 specifies the rules which concern the rights of disabled persons and persons with reduced mobility when travelling by air. You can download a copy of this Regulation from the European Commission’s website by clicking the following link:
    Regulation (EC) 1107/2006
     
  • When a passengers has a valid complaint against an airline regarding denied boarding, downgrading, cancellation or long delay to a given flight and the airline has not provided the passenger with a satisfactory reply, the passenger should send the EU standard form duly filled in to the national enforcement body in the Member State where the incident took place. You can download a copy of the EU standard from the European Commission’s website by clicking the following link:
    Air Passenger Rights Complaint Form

  • Detailed information about Air Passenger Rights can be obtained from European Commission website on Air Passenger Rights by clicking on the link below:
    European Commission website on Air Passenger Rights

  • The European Commission has published an information document which provides interpretative guidelines on air passenger rights. This information document can be downloaded from the European Commission’s website by clicking the following link:
    European Commission Interpretative Guidelines on air passenger rights
     
  • The Malta Competition and Consumer Affairs Authority (MCCAA) is the National Enforcement Body (NEB) for Malta. This body is responsible for the enforcement of Regulation (EC) 261/2004 with regard to the establishment of common rules on compensation and assistance to passengers in the event of denied boarding and of cancellation or long delay of flights. You can access MCCAA’s website by clicking on the link below:
    Malta Competition and Consumer Affairs Authority

  • ECC Malta is part of the European Consumer Centres Network (ECC-Net) whose principal role is that of providing information and assistance to consumers with any complaints and disputes that they might have when they purchase goods or services from another EU Member State. You can access ECC Malta’s website by clicking on the link below:
    European Consumer Centre (ECC) – Malta Website