Complaint Procedures

Malta Competition and Consumer Affairs Authority (MCCAA)

Passengers travelling by air who have a complaint which falls under Regulation (EC) 261/2004 can complete the standard EU complaint form which can be found under the Important Links section. The instructions specified in the form must be carefully followed.

The completed form can be sent either by post, e-mail or fax to the Malta Competition and Consumer Affairs Authority (MCCAA).

E-mail: airpassengerrights@mccaa.org.mt

Postal Address:
Malta Competition and Consumer Affairs Authority (MCCAA)
Mizzi House,
National Road
Blata l-Bajda HMR 9010
Malta

Tel: +356 2395 2000

Quick and inexpensive redress for claims may be obtained from The Consumer Claims Tribunal.

ECC Malta

ECC Malta is part of the European Consumer Centres Network (ECC-Net) whose principal role is that of providing information and assistance to consumers with any complaints and disputes that they might have when they purchase goods or services from another EU Member State.

‘Consumer House’,
47A, South Street
Valletta VLT 1101
Malta

Tel: +356 2395 2360
E-Mail: ecc.malta@mccaa.org.mt
Web:  https://eccnetmalta.gov.mt/