Air Passenger Rights
The Malta Competition and Consumer Affairs Authority is the National Enforcement Body (NEB) for Malta. This body is responsible for the enforcement of Regulation (EC) 261/2004 with regard to the establishment of common rules on compensation and assistance to passengers in the event of denied boarding and of cancellation or long delay of flights.
The role of the National Enforcement Body is to verify that transport operators are treating all passengers in accordance with these Regulations. Passengers who believe that they have not been treated properly should contact this body provided that the incident took place in Malta.