About us
WHO WE ARE
Transport Malta, officially the Authority for Transport in Malta, is the national body responsible for regulating, coordinating, and developing all forms of transport in Malta. It oversees land, sea, and air transport, working to enhance connectivity, improve road safety, and promote sustainable mobility.
Transport Malta is composed of various directorates, including Integrated Transport Strategy, Ports and Yachting, Merchant Shipping, Land Transport, Civil Aviation, Corporate Services, Enforcement, and Information and Communication Technology. In brief, Transport Malta coordinates and regulates all transport systems across the islands to ensure safety, efficiency, and sustainability. The Department of Quality Assurance – Customer Operations. This department is responsible for overseeing and implementing comprehensive quality assurance frameworks aimed at ensuring the consistent delivery of exceptional customer service across all communication channels.
OUR COMMITMENT TO CLIENTS
Level of service to expect when contacting or visiting our Offices:
- We will treat you with respect and in a professional manner.
- We guarantee confidentiality on any information exchange.
- Our service standards are in line with Directive 4-2, Standards for Service of Excellence offered by the Public Administration to the Public and Public Employees.
- The list of services offered can be found in the following link: https://www.servizz.gov.mt/mt/Pages/Trasport-u-komunikazzjoni/Servizzi-tat-Trasport/default.aspx
WHAT TO EXPECT WHEN YOU CONTACT US
Provide information which is specific, straightforward, and free of jargon or technical terms. All information will be provided in both Maltese and English. We commit to answer your query within 1 working day, or as per timeframes stipulated in Directive 4-2.
When you contact us by phone
We commit ourselves to answering the phone within 3 rings, in a clear and knowledgeable manner. Staff will identify themselves and treat you with courtesy and respect.
When you visit our Offices
Our Offices are safe, clean and enable accessibility to services for persons with disability. Waiting time will be approximately 15 - 20 minutes under normal circumstances.
When you contact us by letter or email
We will send an acknowledgment within 1 working day from receipt of your letter or email
Appointments
Replies to requests for appointments will be provided within 1 working day, with the appointment date being set within 1-2 working days from the date of request. However, appointments may be dependent on department waiting lists and urgent requests, which may take priority.
CLIENT RESPONSIBILITIES
Clients are expected to: Provide full and correct information. Treat staff with courtesy and respect. Adhere to timeframes and allocated appointments when applicable.
WE VALUE YOUR FEEDBACK
If you would like to submit feedback, suggestions, or complaints kindly:
- Contact us as per details shown here: info.tm@transport.gov.mt
- Through servizz.gov by calling on 153, or online on Submit a Complaint
Your confidentiality will be guaranteed. Expect our feedback within 6 working days
HOW TO CONTACT US
- Transport Malta, Pantar Road, Lija, Malta
- Monday to Friday: 08:00-16:00; Weekends, & Public Holidays: Closed
- https://transport.gov.mt
- Contact us: info.tm@transport.gov.mt -+356 2122 2203
- Through Social Media here
