Mission Statement

Utilising its solid infrastructure, the Merchant Shipping Directorate, through its people, who are its strength, aims at a continuous process of improvement at the same time consolidating and sustaining development, seeking ways to further improve its position as a leading maritime administration that delivers services of the highest quality of service, in line with its responsibilities within a national, European and international scenario.

In accomplishing this mission, the Directorate, will continue to be customer focused, enforce rigorous standards and maintain steadfast commitment to safety and environmental protection.

Vision

To be a world class organization that is committed to preventing loss of life, continuously improving maritime safety, protecting the marine environment and maintaining a position of strength and leadership in the field by means of growth through quality.

We will provide services of the highest quality and value with a direct focus on meeting the needs of our customers. We will respond to the customer with promptness, sensitivity, respect and always with integrity.