Utilising its solid infrastructure, the Merchant Shipping Directorate, through its people, who are its strength, aims at a continuous process of improvement at the same time consolidating and sustaining development, seeking ways to further improve its position as a leading maritime administration that delivers services of the highest quality of service, in line with its responsibilities within a national, European and international scenario.
In accomplishing this mission, the Directorate, will continue to be customer focused, enforce rigorous standards and maintain steadfast commitment to safety and environmental protection.
To be a world class organization that is committed to preventing loss of life, continuously improving maritime safety, protecting the marine environment and maintaining a position of strength and leadership in the field by means of growth through quality.
We will provide services of the highest quality and value with a direct focus on meeting the needs of our customers. We will respond to the customer with promptness, sensitivity, respect and always with integrity.
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