Regulation (EC) 261/2004 applies to:
On condition that passengers have a confirmed reservation on the flight concerned and, except in the case of cancellation, present themselves for check-in at the time indicated in advance or, if no time is indicated, not later than 45 minutes before the published departure time.
This Regulation establishes passengers' rights if:
This Regulation does not apply to passengers travelling free of charge or at a reduced fare not available directly or indirectly to the public.
When an air carrier reasonably expects to deny boarding on a flight, it first calls for volunteers to surrender their reservations in exchange for certain benefits. If an insufficient number of volunteers come forward to allow the remaining passengers to board the flight, the air carrier may then deny boarding to passengers against their will, in which case it must compensate them.
Air carriers give priority to persons with reduced mobility and any persons accompanying them.
In the event of flight cancellation or denied boarding, the passengers concerned have the right to:
- € 250 for all flights of 1500 kilometers or less;
- € 400 for all intra-Community flights of more than 1500 kilometers, and for all other flights between 1500 and 3500 kilometers;
- € 600 for all other flights.
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