Passengers travelling by air who have a complaint which falls under Regulation (EC) 261/2004 can complete the standard EU complaint form which can be found under the Important Links section. The instructions specified in the form must be carefully followed.

 
The completed form can be sent either by post, e-mail or fax to the Malta Competition and Consumer Affairs Authority (MCCAA).

The MCCAA can be contacted as follows:
 
E-mail: airpassengerrights.ccd@gov.mt

Postal Address:
 
 

Tel: (356) 2144 6250-5
Fax: (356) 2144 6256

Quick and inexpensive redress for claims may be obtained from The Consumer Claims Tribunal.

ECC Malta is part of the European Consumer Centres Network (ECC-Net) whose principal role is that of providing information and assistance to consumers with any complaints and disputes that they might have when they purchase goods or services from another EU Member State.

European Consumer Centre – Malta
47A, South Street
Valletta VLT 1101
Malta

Tel: (356) 21 221901
Fax: (356) 21 221902
E-Mail: ecc.malta@gov.mt

Passengers may also contact the Duty Management Office of the Civil Aviation Directorate for further information / assistance.  The Duty Management Office is located at the Malta International Airport terminal and operates on a 24x7 basis.

Transport Malta
Civil Aviation Directorate
Duty Management Office
Malta International Airport
Airport Terminal
Luqa
Malta

 Phone Number:
(356) 2124 5205
 
Fax Number:
(356) 2124 5279

 
More information on the above may be obtained by following the links provided in the Important Links Section.